Terms of service
Terms and Conditions
These Terms and Conditions ("Terms") govern your use of MoonRockBags (Malaysia) website and the purchase, shipping, return, and intellectual property policies relating to MoonRockBags (Malaysia) products. By accessing our website and placing an order, you agree to abide by these Terms and any applicable laws and regulations. Please read these Terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please do not proceed with using our website or placing an order.
Orders and Shipping
1.1 Placing an Order: By placing an order on our website, you agree that the information provided is accurate, complete, and up-to-date. You are responsible for maintaining the confidentiality of your account information and password.
1.2 Acceptance of Orders: MoonRockBags (Malaysia) reserves the right to accept or reject any order placed on our website. Once we accept your order, we will send you an order confirmation email.
1.3 Shipping: MoonRockBags (Malaysia) will make reasonable efforts to ship products to the provided shipping address within the estimated delivery time. However, we do not guarantee delivery dates and are not liable for any delays or damages during shipping caused by third-party shipping providers.
1.4 International Shipping: International shipping is subject to additional charges, customs duties, and import taxes. You are responsible for paying these fees, and MoonRockBags (Malaysia) is not liable for any delays or issues arising from international shipping.
Return Policy
2.1 Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2.2 Process: If you wish to return a product, you must contact MoonRockBags (Malaysia) within 48 hours of receiving your order. We will provide instructions on how to proceed with the return. You are responsible for any return shipping fees unless the return is due to our error.
2.3 Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within a reasonable period. Alternatively, please allow seven (7) days for us to arrange the delivery of the replacement product upon confirmation of your exchange request.
Website Content and Privacy
3.1 Intellectual Property: All content on the MoonRockBags (Malaysia) website, including text, images, logos, trademarks, and other materials, are protected by intellectual property rights and are the property of MoonRockBags (Malaysia) or its licensors.
3.2 Use of Website Content: You may only use the website content for personal, non-commercial purposes. Any unauthorised use, reproduction, or distribution of the website content is strictly prohibited.
3.3 Privacy: MoonRockBags (Malaysia) is committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal information.
Trademarks and Intellectual Property Infringement
4.1 Trademarks: All trademarks, logos, and service marks displayed on the MoonRockBags (Malaysia) website are the property of MoonRockBags (Malaysia) or their respective owners. You are prohibited from using these marks without prior written consent.
4.2 Intellectual Property Infringement: MoonRockBags (Malaysia) respects the intellectual property rights of others. If you believe that your intellectual property rights have been infringed upon, please contact us immediately with the relevant details.
General Provisions
5.1 Modifications: MoonRockBags (Malaysia) reserves the right to modify, update, or discontinue any part of these Terms at any time without prior notice. It is your responsibility to review the Terms periodically for changes.
5.2 Severability: If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
5.3 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where MoonRockBags (Malaysia) is registered.
5.4 Dispute Resolution: Any disputes arising from these Terms shall be resolved through amicable negotiations. If a resolution cannot be reached, the parties agree to submit to the exclusive jurisdiction of the courts in the relevant jurisdiction.
By using our website or purchasing MoonRockBags (Malaysia) products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact our Customer Service via WhatsApp at +6012-349 8828 OR email us at info@moonrock-bags.com .