Privacy policy

Privacy Policy

We collect certain information when you visit our website to enhance your experience and facilitate better communication regarding our products and services. By using our website and submitting information, you agree to our collection, use, and disclosure of your information as outlined in this Privacy Policy.

We may share the information collected on our website with our subsidiaries or affiliated companies within Malaysia, not including those located in other countries. Additionally, we may share your information with selected third parties who provide services to us, such as processing payments, monitoring site activity, serving content, maintaining our customer database, administering emails, surveys, contests, and managing employment application information. Our service providers are obligated to keep your information confidential in accordance with this Privacy Policy and applicable laws, and they are not authorised to use your information for any purpose other than providing the contracted services.

We reserve the right to disclose your information as required by law, in response to legal processes including law enforcement requests, or when necessary to protect the safety, property, or legal rights of users of the website, or the company and its affiliates or third parties.

Occasionally, we may provide links to third-party websites, such as for conducting surveys on behalf of the company. If you choose to provide your personal information on these third-party websites, that information will be governed by the respective privacy policy and security practices of those websites. We are not responsible or liable for any content presented on independent websites, including but not limited to advertising claims or marketing practices. We also do not bear any responsibility for the privacy or security policies of these third-party websites.

In the unlikely event that our company or substantial assets are acquired by another entity, or due to any merger, reorganisation, or liquidation, customer information will be one of the transferred assets. Your personal information will remain subject to any pre-existing Privacy Policy, which may be updated from time to time.

INFORMATION WE COLLECT ONLINE

1. Personal Information
   
   For the purposes of this Privacy Policy, "personal information" refers to any data by which an individual can be personally identified, such as name, address, contact number, email address, billing and account details, credit and/or debit card information, and other information necessary to provide goods and services. We collect personal information only when you voluntarily provide it, such as when placing an order via our website, signing up for an account or adding information to an existing account, entering a contest, participating in a survey, contacting us with enquiries or subscribing to our newsletter.
   
   
2. Browsing Information and Cookies
   
   When you visit our website, our web servers may automatically recognise certain non-personally identifiable information, such as your domain name, access provider, IP address, and browser language. Our website uses a browser feature called a "cookie," which assigns a unique identifier to your computer. The information collected from cookies helps us provide better service and improve the functionality of our website in various ways.
   
   We may also use third-party advertising companies to display advertisements for our MoonRockBags (Malaysia) on our website or other websites you visit. These companies may use anonymous cookies and action tags to measure the effectiveness of advertisements. The information provided by these companies is genuinely used for our marketing purposes.
   
   
3. Use of Information
   
   Please note that this section does not apply to personal data you provide on our website. Any information such as feedback, data, questions, comments, or suggestions that you submit to us will not be considered confidential. Submissions of this nature will be deemed as the property of our MoonRockBags (Malaysia) (“company”), and by providing such information, you assign to us all rights, titles, and interests in that information. The company will not be liable for any use or disclosure of such information and will not have any obligation to keep it confidential. The company reserves the right to use any ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, and marketing products based on this information.
   
   We do not seek to solicit any confidential or proprietary ideas, suggestions, materials, or other information related to developing, designing, modifying, manufacturing, or marketing our products. By submitting such information, you acknowledge that the company may publish it, use it in our operations, and incorporate its concepts into our products without any liability.
   
   
4. Security of Website
   
   We implement a variety of security measures in accordance with industry standards to protect your personal information, both online and offline. If you have any questions regarding the security of our website, please feel free to email us at info@moonrock-bags.com for better clarity.
   
   
5. Disclaimer
   
   The information published on our website is provided for the convenience of our visitors. While we strive to ensure the accuracy and timeliness of the information, there may be inadvertent technical or factual inaccuracies, as well as typographical errors. We reserve the right to make corrections and changes to the website at any time, with or without prior notice. We do not guarantee that the information on our website is appropriate or applicable to your jurisdiction.
   
   You assume full responsibility and risk for your use of our website. The company disclaims all warranties, representations, and endorsements, whether express or implied, regarding the information accessed from or via our website, including but not limited to implied warranties of title, merchantability, non-infringement, and fitness for a particular purpose. We do not warrant that our website is free from viruses, bugs, or other harmful components, nor do we guarantee that the website will function without interruption or errors, or that any errors will be detected and corrected.
   
   The company assumes no liability or responsibility for the accuracy, completeness, reliability, or usefulness of the information disclosed or accessed via our website. We are not obligated to update, upgrade, or modify the website content or code, and we will not be liable for any failure to do so. It is your responsibility to verify any information found on our website before relying on it.
   
   The company makes no warranties regarding any non-company websites that may be hyperlinked from our website. These links are provided solely for the convenience of the user, and we make no representations or warranties regarding the accuracy, availability, suitability, or reliability of information on such third-party websites.